Gifted Originals Terms and Conditions

Delivery Times

We aim to dispatch all orders as quickly as possible And should be with you within 5 days. If items are out of stock dispatch may be slightly delayed, but you will be informed if this is the case and a refund offered if required. For Christmas orders we suggest you order as soon as possible to help ease the Christmas rush!

Post and Packaging

There is a flat rate postage fee of £3.95 within the UK. Postage on orders over £45 is free. (Mainland UK Only) For orders outside the UK please tick the checkbox at the checkout page. We will then contact you as soon as possible informing you of the full amount including delivery. You are under no obligation to continue the purchase until you have accepted the delivery rate.

Returns Policy and Guarantee

Please inspect all items immediately upon arrival. You have a right to cancel your order within 7 working days of receiving the goods, without reason. If you cancel your order within 7 days we will return your money within 30 days of cancellation.

Unfortunately, we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected).

Returned items must be in their original packing. Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable.

For damaged goods we will either refund you in full (cost of goods, postage costs and return postage) or replace the item and refund your return postage costs.

When returning goods please quote our reference number as shown on the delivery note. You may put a cover note in with your returned item, or return the item and send your query via e-mail to: info@giftedoriginals.co.uk

We also suggest you use registered post, as we cannot be responsible for goods that fail to reach us.

Complaints

If you should have any queries or complaints regarding our products or services, or have any questions regarding our returns policy, then please do not hesitate to contact us on the following: Contact name: Andrew Kidd Telephone : 0161 432 5705 10am to 4pm Monday to Friday All calls are charged at the national rate Alternatively e-mail us at : info@giftedoriginals.co.uk

We aim to ensure that our customers enjoy every aspect of shopping online, and that also extends to our customer service. We will endeavour to reply to your complaint within one working day and inform you of what action shall be taken.